Frequently Asked Questions
Everything you need to know about shopping at PawHut for your home and pets.
What is the typical shipping timeframe for furniture items?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Does PawHut offer a warranty on pet furniture and enclosures?
Yes, all PawHut products come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for home goods?
We offer a 30-day return policy. Items must be in their original packaging and unassembled condition. Please note that return shipping costs may apply unless the item arrived damaged or defective.
Are the materials used in PawHut products pet-safe?
Absolutely. We prioritize your pet's safety by using non-toxic finishes, lead-free paints, and durable materials designed to withstand daily use in a pet-friendly home.
Do you provide assembly instructions for larger items?
Yes, every product includes a detailed, step-by-step instruction manual. Digital copies are also available on our product pages for easy access during setup.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna and Afterpay for flexible payment installments.